We're sorry to hear you're facing difficulties with your gift card. The issue could stem from various factors, and we suggest a few steps to pinpoint and resolve the problem:
Check Brand-Specific Guides: Each gift card might have unique instructions or conditions. Please refer to our brand-specific redemption guides available here or check the notes within the Cheddar app for your specific gift card.
Common Reasons Your Gift Card May Not Work:
- Usage Limitations: Some gift cards are restricted to online or in-store use only. Check the labels and notes on the gift card purchase page for details.
- Activation Time: If your gift card is newly purchased, it might still be activating. For more information, see this article.
- Eligible Items: Certain items may not be purchasable with gift cards, depending on the retailer's policies.
- Balance Inquiry: If the gift card has been partially used, verify the remaining balance using the balance check information provided by the brand here. Your gift card might have been fully redeemed or be insufficient for your current purchase.
- Store or Location Issues: Physical stores may have occasional issues with their POS systems or staff training on gift card redemption. Trying another store location might help.
- Website Issues: When redeeming online, technical problems or high traffic can occasionally hinder gift card usage. We recommend trying again after some time.
- If your issue isn’t covered above or you need additional help, please reach out through the comment section below, or explore our FAQs for more information.