Sometimes a pending cashback transaction is not added to your balance right away. There could be several reasons but don't worry, we will always try and resolve the issue and pay your cashback.
One possible reason, could be that the cashback transaction has been declined by the merchant or Cheddar. Perhaps due to a notification of a return or ineligibility for a specific offer.
If you think that the disappearance of a cashback is not justified, you should contact us to discuss. We will endeavour to look into your query and pay cashback where it is due.
If you have any questions or need any assistance, you can contact us through the app or via the request form.